1. Overview
Celium Systems ABN 54 692 616 461 ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable state and territory legislation.
2. Information We Collect
Personal information you provide
When you contact us, book a discovery call, or engage our services, we may collect:
- Full name
- Email address
- Phone number
- Company or business name
- Details of your enquiry or project requirements
Information collected automatically
When you visit our website, we may automatically collect:
- IP address and approximate location
- Browser type and version
- Pages visited and time spent on pages
- Referring website or source
- Device type and operating system
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide the services you request
- Schedule and conduct discovery calls and consultations
- Send you project-related communications
- Improve our website and services
- Comply with legal obligations
We will not use your personal information for direct marketing without your consent. You may opt out of any communications at any time.
4. Third-Party Services
We use the following third-party services that may process your data:
- Calendly — for scheduling discovery calls
- Web3Forms — for processing contact form submissions
- Google Analytics — for website usage analytics (if applicable)
Each of these services operates under their own privacy policies. We encourage you to review them. We do not sell, rent, or trade your personal information to any third party.
5. Data Storage & Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:
- Secure (HTTPS) website transmission
- Input validation and sanitisation on all form submissions
- Limiting access to personal information to authorised personnel only
- Regular review of our data handling practices
Where data is stored or processed by third-party services, it may be held on servers located outside of Australia. We ensure those providers maintain appropriate security standards.
6. Cookies
Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of some parts of the website.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Lodge a complaint about how we handle your information
To exercise any of these rights, please contact us using the details below.
8. Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions and enquiry records are retained for a reasonable period to support ongoing business relationships and are securely deleted when no longer needed.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: hello@celiumsystems.com.au
- Contact form: celiumsystems.com.au/contact